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Where do I find the allen wrenches on my EZ chair?
The allen wrenches should be stapled to the bottom of the seat cushion.
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How do I attach the top of the chair to the gas lift?
The gas lift is inserted in the hole located behind the tension knob on the seat plate. The gas lift does not fit inside the tension knob.
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Can I get the back cushion to come forward?
Our chairs are designed to tilt backwards, but the back cushion will not move forward. Once the chair is in the upright position, the back will not come any further forward.
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What is this black rubber washer for on the EZ chair?
The rubber washer is part of the packing material. It helps protect the pin on the side of the back from scratching the arms.
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What is bonded leather?
Bonded leather is a manufactured leather-fiber material with specific properties that make it look like leather. Bonded leather is manufactured using genuine leather scraps and shavings from factories and tanneries. Recycling these scrap byproducts represents an important contribution to the conservation of...
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How do I get the casters to stay in the base?
The metal stem needs to be fully inserted into the bottom of the five star base in order for the caster to stay in. There are two options. One: lay the base on the carpeted ground, with the bottom of the base facing upward. Insert each caster into the hole by applying pressure. They should pop in easily....
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How should the chair be cleaned?
While we do not recommend a particular cleaning product, you can use a damp cloth to wipe down your chair. Furniture stores should be able to recommend a product that is safe for the particular material on your chair. If you would like to use a cleaning product, we suggest that you test the product on the...
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Am I supposed to keep the spacer on my chair?
Yes, please do not remove the spacer. Spacers keep the front of the chair from tilting downward. There should only be one spacer positioned on the bottom of the seat cushion. Not all chairs require a spacer for assembly, check your assembly instructions if you are unsure.
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Should the clip at the bottom of the gas lift be removed?
No, the clip needs to remain on the gas lift. Removing this clip will inhibit the gas lifts functions and void the warranty of the gas lift
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How do I get my chair to tilt?
If you are sitting in your chair and it is "Locked", please follow these steps. If your seat plate has one...
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Where do I find the P.O. or reference number?
For seating;the PO/reference number is located on a sticker underneath the seat cushion. This sticker may also have the model/item number attached as well. For furniture; The PO/reference number is typically located underneath the top panel of the piece of furniture
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Where are my parts? When am I going to receive them?
Please email or call customer service for your tracking information. Please have your confirmation number ready.
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Can I purchase a chair from True Innovations directly?
True Innovations does not sell products directly to the public. We are a manufacturer and only sell items to retailers on a direct import basis.
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How do I register my warranty?
You do not need to register your warranty. Your warranty time period is validated by the purchase date on your original purchase receipt. (Please note that the warranty can not be validated without your original purchase receipt).
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My caster broke how do I remove the metal stem from the base?
You can use a pair of pliers to remove the metal pin.
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How do I remove/replace the seat plate and/or gas lift?
To remove the seat plate from the gas lift: you will need to turn your chair over. Next, get a hammer. You will want to hit around the area that the gas lift (Cylinder) goes inside the seat plate (The black metal plate attached to the seat that has a handle and a knob). After you hit the...
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Where can I get soft tread casters?
You can purchase soft tread casters through most super stores. Type in the word "Casters" into the search field on most office furniture super stores websites. A list of different types of casters should be provided.
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I forgot to put the telescoping cover on my chair. How do I put this on my chair?
The telescoping cover is only a cosmetic piece to cover the gas lift. It will not affect the functioning of your chair. If you would like to remove the gas lift to put the telescoping cover on, please refer to the gas lift removal instructions.
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How do I put the telescoping cover on the gas lift?
The telescoping cover is placed directly over the top of the gas lift. The smaller piece is put on first followed by each larger piece.
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What is the warranty timeline?
The warranty for your specific chair or furniture item is based on the year your item was purchased. Please note that proof of purchase is required for validation of warranty. The current warranty for seating is: one year for cushions and parts. For specific inquiries, please contact our...
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What is the weight limit on my chair?
All of our chairs have been tested to meet BIFMA standards. Our chairs have a weight limit of up to 250 lbs, unless stated otherwise. Please refer to your warranty sheet for the weight limit on your chair.
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Why do I need wrenches if I purchased an EZ chair?
The wrenches are provided to help with the disassembly of the chair and/or to tighten the screws underneath the seat cushion every 90 days.