True Innovations & Design (USA) LLC (collectively “True Innovations”) are subsidiaries of the Living Style Group. This Privacy Statement applies to the collection, use and disclosure of information about you on True Innovations website, https://www.trueinnovations.com/, our Brand websites, and social media platforms (“Website” or “Websites”) and does not apply to third-party websites, apps accessible via hyperlinks from this Website, or other Living Style Group entities or websites. This Privacy Statement applies to personal information True Innovations (“ True Innovations”, “Us”, or “We”) obtains from and about individuals interacting with True Innovations and our Websites. It does not apply to personal information about True Innovations employees.
By using our Websites in any way, such as browsing or interacting, you signify that you agree to be bound by the terms of our current Privacy Statement as posted here. If you do not agree with this Privacy Statement, you should not use our Websites. True Innovations may without prior notice update this Privacy Statement from time to time by posting a new version on this home page, with the date of last update noted. We encourage you to visit this area frequently to stay informed as your continued use of our Websites following the posting of changes to these terms means that you consent to such changes.
2. Information Collection
You can visit our Websites without telling us who you are or revealing personally identifiable information about yourself. You can, however, voluntarily provide personally identifiable information. The types of information that True Innovations may collect about you include, but are not limited to, contact information (such as name, alias, address, ZIP code, email address and telephone number).
3. Information Use
We may collect, maintain and use your personal information for the following purposes:
- providing convenient store locations upon your request;
- delivering relevant Website contents to you and sending you newsletters, promotional notices, offers, other targeted marketing and other information about True Innovations or its affiliated companies and subsidiaries;
- responding to your inquiries, comments;
- providing services and other items requested by you;
- administering and protecting our business and this Website, including troubleshooting, data analysis;
- testing, improving and maintaining the security and integrity of our systems; and
- conforming to legal requirements or comply with legal process.
Technology Logging, Cookies, and Related Techniques. When you interact with our Websites, your browser or device may communicate with the technical information that We use as part of our services. For example, as you use our Websites, your browser communicates with our technology, which in turn keeps records of your interactivity and requests for services and content to assist us in managing and improving the utility of our Websites, and to conduct research and analysis on its use. The types of such interactive information may include your Internet Protocol (IP) address, browser type, URL, requests made, pages visited, activities conducted on the page, day and time of visit and related technical usage information.
5. Data Sharing and Storage
True Innovations will not sell your personal information to any other third party unless We disclose this to you at the time the information is collected and obtain your consent. We do not currently share your personal information with any outside third parties in order for them to market directly to you.
True Innovations may disclosure your information to third parties for the following reasons:
- We may use unaffiliated companies such as agents or contractors (“Third Parties”) to help Us maintain and operate our Websites, to provide you with services that you have requested, or for other reasons related to the operation of our business. In the event We provide personal information to these Third Parties, they are restricted from using this data in any way other than to provide the required services for Us.
- We reserve the right to release your personal information if required to do so by law, search warrant, subpoena, court order or upon request of government authorities.
- We may provide your personal information to third parties in connection with the sale or transfer of a business to which you submitted your information.
True Innovations may share your personal information with its affiliated companies and subsidiaries for our respective marketing reasons, including sending you advertising and marketing materials by such affiliated companies and subsidiaries of True Innovations.
Your personal information will be stored in True Innovations databases, affiliated company or subsidiary databases, or databases managed by third party service providers, some of which are located outside of the United States and will be automatically transferred to these databases for storage and maintenance. We will only retain your personal information for as long as necessary for the fulfilment of the purposes for which they were collected.
6. True Innovations Sales Representatives
When you buy True Innovations products or visit a Sales Representative website, the Sales Representative may share your information with True Innovations as the furniture manufacturer. Please be aware that each Sales Representative operates as a separate legal entity and you should read the Sales Representative’s privacy statement to ensure that you understand its privacy practices and procedures. Additionally, because the True Innovations Sales Representative often is the first contact with you, the Sales Representative can answer any questions you may have about its privacy practices. While True Innovations encourages its Sales Representative to ensure full compliance with all applicable privacy legislation, True Innovations is not responsible for the Sales Representative’s compliance with applicable law. True Innovations, any of its officers and employees will not be liable for violation of applicable privacy law by any of its Sales Representatives.
When completing a purchase with the True Innovations Sales Representative, please be sure to ask for the Sales Representative’s privacy statement and related policies.
7. Social Media Platforms
Our Websites’ web pages may embed plugs-ins, widgets or other apps of various social media platforms, such as Facebook, Twitter, and YouTube. An example of such a plug-in is Facebook’s “Like” button.
When you encounter those embedded objects, your internet browser may make a direct connection to the social media platform’s service and may share with the social media platforms information such as which of our Websites you have visited.
You may also choose to provide Us with access to certain personal information stored by such social media platforms. The personal information We may have access to would vary by social media platform and is controlled by privacy settings on that platform and your choices. By linking to our Websites while logged into a social media platform, you agree that True Innovations may use your information from these platforms in accordance with this Privacy Statement.
True Innovations will take reasonable precautions to protect your personal information from loss, misuse or alteration. Agents or contractors of True Innovations who have access to your personal information in connection with providing services for True Innovations are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for True Innovations. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception.
True Innovations has no intention of collecting any personal information from individuals under 13 years of age, and users under age 13 should not submit any personal information to us. Where appropriate, True Innovations will specifically instruct children not to submit such information on our Websites. If We become aware that a child has provided Us with personal information or a parent or guardian of a child contacts Us through the contact information provided below, We will use reasonable efforts to delete the child’s information from our databases.
10. Links to Other Websites
Our Websites may contain links to other websites operated and maintained by third-parties. True Innovations is not responsible for the security, privacy practices or the content of these third-parties’ websites. Please note that the privacy policies applicable to such third-party websites may differ significantly from the True Innovations Privacy Statement, so you must read them carefully before using those websites. True Innovations cannot be held liable for any actions or omission by or content of such third-party websites.
11. Contact Us/ California Privacy Rights
True Innovations is committed to working with consumers to obtain a fair and rapid resolution of any queries, complaints or disputes about privacy. Please send Us your questions or comments regarding our privacy practices by emailing Us at Privacy@TrueInnovations.com, calling Us at 1-800-379-9773 or sending Us a letter addressed to:
True Innovations Privacy Inquiries
Attn: Vice President, Technical & Compliance, 1578 Air Wing Road, San Diego, CA 92154
California residents may have certain additional rights under California Consumer Privacy Act including opt out of the sale of their personal information, the right to information, including information about how personal information is shared with third parties for the third parties’ direct marketing purposes during the preceding calendar year. California residents may make such a request by contacting Us according to the contract information above.
We will ask you to provide necessary information to Us for identity verification purpose. We will process your request after the verification process is completed.
Effective Date: January 2021